Privacy Policy

1. Who we are

NarratorHQ ("we", "us", "our") is a client reporting automation platform for digital marketing agencies, operated by NarratorHQ Ltd. Our registered address and contact email is hello@narratorhq.com.

2. What data we collect

Account data

When you sign up, we collect your email address and the name of your agency. We use this to authenticate your account and send you product emails.

Client and campaign data

To generate reports, we access performance data from the platforms you connect — Google Analytics 4, Google Ads, and Meta Ads — via OAuth tokens or access tokens you provide. This includes metrics such as sessions, conversions, spend, and impressions. We do not access personally identifiable information about your end clients or their customers from these platforms.

Usage data

We collect anonymised usage information (pages visited, features used) to improve the product. We do not sell this data.

Payment data

Payments are processed by Stripe. We do not store your card number or CVV. Stripe's privacy policy governs how payment data is handled.

3. How we use your data

• To generate automated client performance reports on your behalf
• To send report delivery emails and transactional notifications
• To process subscription payments
• To provide customer support
• To improve our product and debug issues

We use the Anthropic Claude API to generate narrative content from your campaign data. Data sent to the Claude API is governed by Anthropic's Privacy Policy. Anthropic does not use API data to train models by default.

4. Data storage and security

Your data is stored in Supabase (PostgreSQL) hosted on AWS in the EU West region. Access tokens for third-party platforms are stored encrypted at rest. We use HTTPS for all data in transit. We implement access controls so only authenticated users can access their own agency's data.

5. Third-party services

We use the following third-party services to operate NarratorHQ:

• Supabase — database and authentication
• Vercel — hosting and edge delivery
• Stripe — payment processing
• Resend — transactional email delivery
• Anthropic (Claude API) — AI narrative generation
• Google APIs — GA4 and Google Ads data access
• Meta Marketing API — Meta Ads data access

6. Data retention

We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before deletion, giving you time to export or re-activate. You can request immediate deletion by emailing hello@narratorhq.com.

7. Your rights (UK/EU)

Under UK GDPR and GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, email hello@narratorhq.com. We will respond within 30 days.

8. Cookies

We use only essential cookies required for authentication (session cookies). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this will prevent you from logging in.

9. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice in the app. Continued use of NarratorHQ after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at hello@narratorhq.com.